How to open a support ticket

A ticket is tied to your account - whoever answers sees your services and history, which a plain email cannot offer.

Choose Help → Open Ticket: pick the department, a subject, the priority and - this matters - the service it is about. Attach screenshots: a picture of an error beats a description of one.

What gets a problem solved fast:

• what you did, what you expected and what happened instead,
• when it started,
• the website or mailbox affected,
• the exact error message.

"The site is down" usually takes three rounds. "yourdomain.com shows a 500 error since about 14:00, right after a plugin update" is often solved in one.

Never send passwords we have not asked for. For most work on your account we do not need one.